Request deletion of your URGEFLIP data

From the app:

1. Open Settings → Request data deletion.
2. If an existing verified installation session is available, choose Create request reference. Creating it sends an authenticated request to QWARTRIX and saves the reference on your device. It does not start RevenueCat or create a new installation or billing identity. The reference helps us locate records but does not authorise deletion by itself.
3. Choose Email request, describe what you want deleted and send the message from your mail app.

If no reference is available, email [email protected] directly. You do not need to reinstall or buy anything. If a reference request has an uncertain result, use Retry same request; the app checks the saved operation. Closing the screen does not undo a request already received.

• Say that your request concerns URGEFLIP and describe the data you want removed. If you are unsure, explain the request in your own words.
• Include your request reference if you have one. For purchase-related records, a Google Play transaction reference may help; hide unrelated details.
• Do not send passwords, card details, session credentials, review codes or unnecessary device history.

Your email address is not automatically linked to the app's random customer identifier. A request or purchase reference helps locate records; it does not prove authority to access or delete them. We may ask for limited, proportionate verification. A government ID is not a routine first requirement.

Delete local data in the app resets product settings and pause history. Separate installation and customer identifiers, billing-access check status, request references and any saved invite session remain.

Clear storage in Android Settings removes the app's local data, including its local identifiers and credentials. This can remove your setup and history.

Neither action sends a remote-deletion request, cancels a subscription or issues a refund. To request deletion of records held by our services or providers, send the email above.

We locate the relevant records, verify authority where needed and assess the request manually. This may cover QWARTRIX's installation, customer, session, review-access invitation attribution, reward and anti-abuse records, support correspondence, and data processed for us by providers such as RevenueCat.

Removing installation or purchase-service records can affect Supporter recognition or restoration. We assess that effect with your request. Having a purchase is not, by itself, a reason to refuse deletion.

Some technical reports cannot be linked to a particular person or purchase. If we cannot find the information, we explain the limitation and consider useful information you provide. We do not try to reidentify irreversibly anonymised data.

• Application telemetry and related logs: maximum 14 days under QWARTRIX's telemetry policy, without backups of these telemetry databases. Turning reporting off does not erase reports already received.
• Functional API associations: kept while needed for installation sessions, Supporter, restoration or unresolved requests, with necessity reviews every six calendar months. This is not automatic expiry. Verified deletion requests do not wait for that review.
• Invitation and anti-abuse records: assessed with the request, including reward attribution and the minimal app-specific eligibility receipt. These functional records have six-month necessity reviews. Reinstalling or clearing app storage does not erase server-side eligibility records. A limited security record may remain only while justified; we explain any retention. We do not need your raw Android identifier or a Google verification token by email.
• Deletion-request references: unresolved cases remain while handling is needed. After resolution, the record is detached from the customer and installation; minimal reference and resolution metadata are kept for six calendar months, then removed through operator maintenance.
• Support correspondence and request records: six months after resolution, across all copies under our control, including server and client mailboxes, sent and deleted-items folders, archives and controlled forwarded copies.
• Review-access, provider and store records: separate rules apply. Review-operation eligibility is not an automatic deletion schedule; uncertain results require reconciliation. RevenueCat, Google Play and mail-provider recovery copies have their own arrangements.

Where limited information must remain for a legal duty, security or an unresolved request, we explain what is kept and why. These separate rules do not extend the telemetry limit. See the full retention details.

Where GDPR applies, we respond without undue delay and normally within one month. If a permitted extension is needed because of complexity or the number of requests, we explain the reason within the initial month.

We explain what was done, any information retained and any identification limits. This is a response period, not a promise that every provider copy is erased immediately. For follow-up questions, email [email protected]. Your rights and complaint options are in the Privacy Policy.

A deletion request, local reset or RevenueCat profile deletion does not cancel a Google Play subscription or issue a refund. To stop renewal, manage the subscription separately in Google Play.

Read the full Privacy Policy for QWARTRIX's identity, data uses, providers and your rights.